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Frequenty Asked Questions and Answers




Pick a Category

Heat Presses
Custom Transfers
Media Paper
Letters and Numbers
Cad- Cut® Materials and Vinyl Cutters

Heat Presses

  • What is the difference between a domestic iron and a heat press?
  • Which is the right heat press for me?
  • Which heat presses have inter-changeable lower platens?
  • What is the difference between “Digital”, “Digital Mag” and “Swinger”?
  • What pneumatic presses are available, and what do I need to run one?
  • Can I cover up the rubber mat on the lower platen to prevent it wearing?
  • I already own a press.  Will it work with your material?


  • How can I improve my application results?
  • I am having application problems.  Is it the material?
  • Can you apply the transfers for me?
  • The design is not applying to the material as I had expected – what am I doing wrong?

Custom Transfers

  • What is the best way to order custom transfers?
  • What is the correct transfer system for my needs?
  • What type of materials can heat transfers apply to?
  • How durable are the transfers?
  • Do you stock any generic designs or transfers?
  • Can you reproduce transfers of licensed products?
  • Are there any minimum requirements for ordering, such as quantity?
  • What is the delivery time for custom transfers?
  • Can I obtain special labels to advise my customers of the correct washing instructions?
  • Is there a way in which I can achieve special effects on the transfers, such as a gloss or textured finish?
  • What are the artwork requirements needed to enable me to have custom transfers produced?

Media Paper

  • What type of paper is right for my printer?
  • How durable are the transfers?
  • What are the papers best used for?
  • With inkjet printers, should I use the “Best Photo Quality” setting when printing?
  • What is the difference between “solvent” and “eco-solvent ink”?
  • Can I cut a contour/profile around the design once it has been printed?

Letters and Numbers

  • Can I buy individual packs of letters instead of the whole alphabet?
  • Can I buy individual packs of numbers instead of 0-9?
  • If I buy in bulk, do I get a discount?
  • What sizes and styles are available?
  • How can I store the letters and numbers safely?
  • Are there different finishes available?
  • Will the numbers and letters block out Subli-dye?

Cad- Cut® Materials and Vinyl Cutters

  • Will Summa Winplot work with CorelDraw versions before version 10?
  • Which cutter would be the right one for me?
  • What do and what don’t cutters do?
  • How easy is it to install a cutter on my own PC?
  • How long is the warranty and after sales support?
  • What are the specific differences between the models?
  • Which is the right material for me?
  • What are the advantages of the different materials?
  • How much pressure and cutting speed should I use?
  • How do I know when a blade is blunt?
  • If I already have a cutter, will it work with your materials?
  • Can I get a replacement blade holder for my cutter?
  • Can I get a replacement blade for my cutter and which one should I get?
  • The cutter is not cutting as well as it did previously – what am I doing wrong?
  • How durable are transfers made from Cad-Cut?
  • Do all Cad-Cut material brands match in colour?
  • What are the differences in different brands of Cad-Cut materials?
  • How many Cad-Cut materials do I need to start?
  • How can I achieve a two colour design using Cad-Cut materials?
  • What file formats will the cutter support?
  • Can I use Photoshop or MS Word?
  • Which version of SignPal software is right for me?
  • Can I upgrade my cutter if my business expands rapidly?
  • Do I need to buy any specific software for a cutter?
  • The cutter does not recognise the material – what am I doing wrong?
  • How can I stop the material from catching on the blade when I am cutting?
  • The material keeps slipping through the cutter – what am I doing wrong?
  • How do I convert from Rastor to Vector graphics?
  • Where can I buy garments, bags etc?
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